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Art in Excellence – Quality Management Consulting Services

We combine an in-depth understanding of the quality terrain with mission knowledge to enhance our clients’ contact center operations with quality monitoring.

Strategy

We combine an in-depth understanding of the technology landscape with mission knowledge to enhance our clients’ operations and prepare them for the future.

Technology

We stay at the forefront of new and emerging technologies, helping our clients deliver the transformations that matter throughout all business.

Services

At the most critical moments of change, we’re there. Bringing the resources solutions, and expertise to help our clients take on some of the world’s biggest challenges.

Approach

How We work

SASS offers custom designed quality management plans to fit each corporation’s wants and needs providing the utmost care to each detail…cause…you know…quality.

01

Concept

This is where we talk a lot. We want to know exactly what you are looking for as an end product; every hope and dream that you are looking for.

02

Design

We take everything we discussed and design a custom fit model that fits exactly to provide the quality management plan.

03

04

Development

Time to develop! Here we are developing your standard operating procedures, score cards, e-training and software customization.

Implementation

We’ve tested all the customizations and connections. We implement the plan and hit the floor running

What Services We Offer

We offer quality management services at Strategic Assessment Solution Services. We are dedicated to using innovative and future-forward practices to ensure our customer stays the best in their market.

Custom Score Cards

Score cards are developed on your company’s values and standards for agent-customer interactions and form the foundation of the quality process.

AI Functions

Automate compliance checks and evaluate every call, chat and ticket against your own measure of success with the power of artificial intelligence.

E-Training

Train agents better and faster. We create and manage engaging training material, online lessons, quizzes and learning paths.

Reporting

We offer In-depth reporting to give you understanding of your quality metrics and agent engagements.

HIPAA Compliant

Each client’s information is treated with the utmost care and secure automatically redacting sensitive data without sacrificing context.

Cloud Integration

We are able to integrate with multiple platforms. Some platforms include Salesforce, Talkdesk, Zendesk, Freshchat and many more.

What They Say

Testimonials

We love hearing what our clients have to say.

K&K + Co

    SASS has always provided exceptional and timely service. Communicating with them has been so easy. They were able to be with us from the very beginning and made everything from scratch and fit us perfectly as we wanted a full service to handle all of our quality needs.

    K&K + Co

    Owner

    Jerry C

      They were so easy to work with and provided me with everything that I needed. Now day to day operations run very smoothly regarding our quality processing and monitoring.

      Jerry C

      Owner – CMF

      Nicole

        We always have great customer service with SASS; excellent response time and we love the immediate training for our associates.

        Nicole

        CEO